Good to know
Booking termsand house rules.
How to change a booking, what we ask of everyone downstairs, and how we look after your details.
Last updated 17 September 2026
Booking terms
These apply to every booking at Murphy's Cellar, whether you book online, over the phone or at the door.
Changing or cancelling
Change or cancel your booking up to 24 hours before your start time, using the change/cancel button in your booking confirmation. If you cannot find it, contact us and we will sort it out for you.
Bookings that include food
If your booking includes food or a pre-ordered menu, changes and cancellations need to reach us at least 7 days before your visit. After that, the booking is charged in full.
If your group changes size
Update the number of guests in your booking as soon as you know it has changed. We will always try to fit extra people in, but we cannot guarantee space beyond what you have booked.
Visits that are not cancelled
A booking that is not cancelled in time is charged in full, whether or not the group turns up.
Arriving late
Please arrive in good time. Sessions run one after another, so a late start makes your own session shorter rather than the next group's.
House rules
A few things we ask of everyone, so every group gets the night they came for — yours included.
Looking after each other
Everyone is welcome downstairs and we intend to keep it that way. Aggressive, abusive or discriminatory behaviour ends a visit: our team can ask anyone to leave, and a booking ended that way is not refunded.
Follow the briefing
Every activity starts with a safety briefing from our team. Following it, and anything else they ask of you during the session, is part of taking part.
Age limits
Some activities have a minimum age. Guests under 18 are welcome with an adult who stays with them for the whole visit. If you are booking for younger players, check with us first and we will tell you what suits.
Alcohol and ID
We operate Challenge 25, so bring photo ID if you look under 25. We do not serve alcohol to anyone under 18 or to anyone who has had enough, and guests who are clearly drunk cannot take part in the activities. Food and drink brought in from outside cannot be consumed on the premises.
What to wear
Comfortable clothes and flat, closed shoes you can move quickly in, especially for Laser Tag and Prison Island.
Health and accessibility
If you are pregnant, have a medical condition or an injury, or have reduced mobility, talk to us before you book. We would rather help you pick the right activity than turn anyone away on the night.
Equipment and damage
The kit takes a fair amount of use and is built for it, but damage caused deliberately or through misuse is charged to the person responsible.
Your belongings
Keep valuables with you. We cannot take responsibility for items lost, damaged or left behind, though we will always help you look.
Gift vouchers
An unused gift voucher can be returned within 14 days of you receiving it.
What each voucher covers, and how long it is valid for, is shown in the voucher store before you buy and again on the voucher itself.
See the vouchersYour personal data
We keep the details you give us so we can give you the service you expect: confirming your booking, reminding you about it, and letting you know about any change or cancellation.
We may also send you news and offers from Murphy's Cellar. Every one of those emails has an unsubscribe link, and using it stops them without affecting your bookings.
Personal data is handled securely and in line with UK data protection law.
The small print
Errors
We reserve the right to correct mistakes in our booking system, our price list and on this website.
These terms
The terms on this page are the ones that applied when you booked. If we change them, the version shown here is the one that applies to bookings made from that point on.
Who we are
Your booking is with:
- Registered name
- Company name to be confirmed
- Company number
- Registration number to be confirmed
- Address
- Street address to be confirmedLondon, United Kingdom
- Telephone
- Number to be confirmed
- Address to be confirmed
We look forward to your visit.
Anything this page does not answer, ask us — we would rather sort it out before you book than on the night.
Book your experience